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Apollo Risk Management Solutions (ARMS)The Apollo Group

What is ARMS?
ARMS is a division of The Apollo Group whose purpose is to advance sound operational, medical and claims management principles in the maritime industry. ARMS provides its clients the following services:

  • Medical Management—Pre-Employment Medical Examination Program, Shore side referrals, onboard Hospitals management, Medical Provider and/or Hospital invoice auditing
  • Claims Management— Medical Leave cases due to personal injury or illness, Legal cases, Claim Adjusting, Claim Audits, Continuous adjudication of any claim, from the initial investigation through settlement.
  • Sanitation Management and Training— Food safety and environmental sanitation training for vessel and shore operations management personnel.

 

Medical Management
ARMS provides Medical Management of the onboard medical centers, including budget controls, inventory control and requisitions.

Pre-Employment Medical Examinations Program (PEMEP)
The goal of the PEMEP is to determine whether an individual is fit to perform his job without risk to himself or others.

  • ARMS will provide you with PEME analysis prior to the employee boarding a vessel.
  • The PEME program will show its benefits in reducing the number of M&C claims
  • Savings will also be seen in onboard and shore side medical care

Medical Case Management
Planning and coordination of health care services appropriate to achieve the goal of medical rehabilitation. Medical Case Management includes personal interviews with the injured employee, and assistance in developing, implementing and coordinating a medical care plan with healthcare providers, as well as the employee and his family.

Claim Management
ARMS experienced team of strategic loss managers and technical adjusters covers the maritime industry in most geographical areas. We run the claims management process efficiently and keep expenses low. Attention is given to leveraging high impact opportunities afforded through effective data management.

We conduct a comprehensive analysis of claims handling and administration, case reserving and compliance with the industry’s best practices. When you're facing a liability loss, an instant, on-site response is crucial. ARMS provides you with a global response to events. Our team of adjusters has the expertise to meet your emergency response needs immediately - anywhere around the globe. Services include

  • Claim handling
  • Continuous adjudication of any claim, from the initial investigation through settlement.
  • Prompt on-scene accident investigation 24 hours a day, 7 days a week.
  • Expert testimony and deposition support
  • Medical and vocational consulting for litigation support
  • Medical provider and Hospital invoice auditing
  • Subrogation and recovery services
  • Negotiation meetings with attorney, insured or client
  • First Notice of Loss with 24/7 in-take
  • Claims Adjusting
  • Litigation Management
  • Catastrophe Management
  • Accounting/Cost Containment
  • Injury Claims Adjustments

 

Sanitation
ARMS is your total Vessel Sanitation service provider incorporating USPH, SHIPSAN, and FDA best practices to help you prevent and resolve an outbreak and public health issues in most geographical locations.

Our team of experts, most of them ShipSan trainers, is ready to provide onboard training to crew, in compliance with ShipSan and USPH standards. The objective is to assist you with:

  • The development of an integrated program based on USPH, ShipSan or other governmental policy to safeguard the health of your guests and crew.
  • To improve Public Health aboard passenger ship.
  • To implement a coordinated approach in communicable diseases surveillance and control in collaboration with the ECDC and CDC.
  • Act as liaison with a network of competent authorities in Europe and the US in order to share information regarding communicable disease and ship inspections.